Consider some of the benefits of using Facebook as a business branding tool:
Customer acquisition: As people become fans of a company's Facebook page or post comments on it, they get a notice posted on the wall of their own page -- where their networks see it. This increases visibility, and the viral aspect often leads to new fans. Facebook pages can also be linked to other social networking sites, increasing a brand's reach.Customer interaction: Facebook provides a forum for dialogue between a brand and its customers. This enables companies to build better relationships and to demonstrate to their customers that they care about what they think.Reputation management: Direct contact with customers via comments and feedback helps companies gain a deeper understanding of how their brand is perceived online and offers an avenue for brand enhancement and, if need be, damage control.Traffic generation: As traffic increases on a company's Facebook fan page, traffic to the its Web site increases, too. Facebook Pages also appear in search results.Targeted advertising: Facebook ads enable businesses to advertise an event, a Web site, a product - any content, really. Companies can target the reach of their ads by gender, age, interests, and location. With custom filters, Facebook automatically updates the count of people who fit the criteria and gauges the size of the target market on Facebook.Increased exposure: An important reason to invest time in creating an engaging page is that all the activity of your fans (from becoming a fan to posting a comment) is shared with a greater network.Branding: In addition to a company's Web site, a good Facebook Page can create brand awareness for new audiences and reinforce it for current customers by sharing valuable information with its fans and emphasizing the company's position in its industry. Developing and nurturing an active community enhances a brand.It's free: What's not to like about using a new, viral channel for customer interaction without paying a cent?
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